Help your next support request help you
Versions, reproduction steps, and a complete log make a question much easier to answer.
A support report is a small explanation of a problem. The clearer that explanation is, the easier it is for someone else to reproduce and understand it.
Include the context
Record the plugin name and version, server software, Java version, and required dependencies. Mention the last change made before the problem appeared.
Describe a repeatable sequence
Number the steps, say what you expected, and describe what happened instead. Include whether the issue affects all players or only one role or world.
Share the relevant evidence
Include the first relevant error and its cause. Redact passwords and private tokens before posting configuration. If a screenshot helps, include the same key information in text so it can be searched and copied.
The troubleshooting guide includes a checklist you can use before submitting a report.